Dear Pierre and Calvin,
I hope that you are doing well in these difficult and challenging times!
In business, as you will surely agree, customers are so quick to complain, but to give a compliment is most of the time, too much of an effort.
Today I would really like to take time and to compliment you with Algoa Toyota Uitenhage. All the staff is always so friendly and helpful.
I would like to start by saying thank you for the service delivered at the service department for assisting us with a customer's vehicle in such a professional manner. This is really appreciated and the extra effort they have put into this job is recognized. Thank you!
Then, your parts department; this is the most friendly and helpful group of people working together and you can see the teamwork and passion through their work. We are dealing with many OEM's and this team is standing head and shoulder out from all the others. We are treated with so much respect.
I do not like to point out one person, but in this instance, I need to.
Sonja du Preez is a "diamond" for your company. Nothing is ever an effort for her. We have ordered parts in March just before the lockdown. When she hears that we are open she immediately follows up on the backorder. She put so much effort into getting this parts for us, as this was an Insurance claim and understand the urgency of it. She organizes additional courier to make sure we do not wait another week, she goes so far by driving to PE herself and collect the parts personally, so that we do not wait for it any longer. She makes the booking on our behalf at the workshop and prioritizes it, as well as kept us updated on the progress of repairs.
This results in our customer are happy, after the long waiting!
This team is surely the best possible team you can have!
Please if you could be so kind and say thanks to everyone on our behalf.
Thank you team Algoa Toyota! Keep up the good work, and high spirit!
Hennie Griesel & Team